Effective Date: March 28, 2025
Last Updated: March 28, 2025
Thank you for choosing NTL of NYC and NTL of UK (“NTL,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our websites, tools, software, and services. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.
1. Company Overview
NTL of NYC, LLC is a U.S.-registered company in the State of New York.
NTL of UK is our branch operating in the United Kingdom.
Contact:
USA: (212) 470-5220
UK: +44 (7) 5206 42271
Email: support@ntlofnyc.com
2. Scope of Services
- Website design and development
- SEO and marketing automation
- CRM systems and lead generation
- AI chatbots and SMS/email marketing
- Branding and digital strategy
3. Eligibility
Users must be at least 18 years old and have the legal capacity to enter into these Terms. Use of our services must not violate any applicable law or regulation.
4. Account & Client Responsibilities
Clients agree to provide accurate information, cooperate during service delivery, and not misuse our services or tools. We reserve the right to suspend or terminate accounts for violations.
5. Payments & Billing
Invoices are due within 15 days unless stated otherwise. Late payments may incur interest charges. All fees are in USD or GBP and may include applicable taxes or VAT.
6. Intellectual Property
All materials created by NTL remain our property unless otherwise agreed. Clients receive a limited license to use deliverables. Resale or reuse is prohibited without written consent.
7. SMS & Email Communications
By providing your contact information, you agree to receive service-related and promotional messages from NTL.
- Message frequency: 1–4 messages/month (varies)
- Msg & data rates may apply
- Reply STOP to unsubscribe or HELP for assistance
- Support: support@ntlofnyc.com or call (212) 470-5220 / +44 (7) 5206 42271
8. Data Protection & Privacy
We comply with U.S. privacy laws (including CCPA) and the UK GDPR. Please see our Privacy Policy for full data usage details.
9. Termination
We may suspend or terminate services for non-payment, violations, or abuse. Upon termination, all licenses are revoked and fees due remain payable.
10. Limitation of Liability
We are not liable for indirect or incidental damages. Our total liability is limited to the amount you’ve paid to us in the past 6 months. These terms may vary based on jurisdiction.
11. Indemnification
You agree to indemnify and hold harmless NTL and its affiliates from any claims resulting from your use of the services or violation of these Terms.
12. Jurisdiction & Governing Law
U.S. Clients: Governed by the laws of New York State; disputes handled in New York County courts.
UK Clients: Governed by the laws of England and Wales; disputes handled in UK courts.
13. Force Majeure
We are not liable for service interruptions due to events beyond our control, including natural disasters, war, internet outages, or government actions.
14. Changes to Terms
We reserve the right to update these Terms. Updates will be posted with a new “Last Updated” date. Continued use of our services means you accept the revised Terms.
15. Cancellation Policy
Cancel Anytime: Subscribers may cancel their Load Board portal subscription at any time via the “Cancel Subscription” button in their account dashboard—no advance notice or cancellation fees required Stripe Docs.
Effective Date: Cancellations take effect at the end of the current billing period. Once canceled, your subscription will not renew, but you will retain access through the period you’ve already paid for.
How to Cancel:
Log in to your dashboard.
Navigate to Settings → Your Plans.
Locate your active plan and click Manage Plan.
Click Cancel and confirm.
16. Refund Policy
Non-Refundable Charges: All subscription fees are non-refundable. We do not issue prorated refunds for partial-period usage or early cancellations Stripe Docs.
Discretionary Refunds: While routine refunds are not available, exceptional cases (e.g. prolonged service outages) may be evaluated on a case-by-case basis at NTL of NYC’s sole discretion.
Refund Timing: Approved refunds are processed through the original payment method and may take up to 10 business days to appear on your statement Stripe Support.
17. Dispute Resolution
Customers are encouraged to contact our Support Team at support@ntlofnyc.com before initiating any chargeback. In the event of a dispute, we will supply usage logs, communication records, and platform access details to demonstrate active service provision throughout the billing period.
18. Contact Us
NTL of NYC / NTL of UK
📞 (212) 470-5220 (USA)
📞 +44 (7) 5206 42271 (UK)
📧 support@ntlofnyc.com