Privacy Policy

Last updated: May 26, 2026

1. Who we are

NTL of NYC ("we", "us", "our") is a digital agency headquartered in New York City with international branches. This Privacy Policy explains how we handle personal information when you visit ntlofnyc.com, complete a form on our website, sign up for our newsletter, or otherwise engage with our services.

2. Information we collect

We collect only what we need to respond to you and operate the site:

• Contact information you provide — your name, email address, phone number, and any message text when you fill out a contact form, request a consultation, subscribe to our newsletter, or chat with us through the website.
• Usage data — server access logs (IP address, browser type, pages visited, referrer, timestamp), analytics events captured by Google Analytics, and similar diagnostic information our hosting and analytics tools record automatically.
• Cookies and similar technologies — see our separate Cookie Notice for details.

3. How we use it

We use your information to respond to your inquiry, deliver services you have requested, send occasional newsletters or updates if you have subscribed, improve the website's performance and content, prevent fraud and abuse, and comply with legal obligations. We do not sell your personal information.

4. Service providers and subprocessors

We rely on a small number of trusted third-party providers to operate the site. Each receives only the data necessary to perform their function:

• SMTP2GO — outbound email delivery (newsletters, transactional replies)
• Google Analytics — anonymized site usage statistics
• OpenAI — powers the website live chat assistant when you use it
• Cloud hosting providers — to operate the website servers

Each is bound by its own privacy commitments and data-processing terms.

5. How long we keep it

Contact form submissions and chat transcripts are retained for as long as your inquiry is active and for a reasonable period afterward to maintain client records. Newsletter subscriber records are retained until you unsubscribe. Server logs are typically rotated within 30–90 days.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict our use of your personal information; to object to processing; or to request a portable copy of your data. To exercise any of these rights, contact us at the address below.

7. Security

We use HTTPS encryption, restricted access controls, and modern infrastructure security practices to protect your information. No system is perfectly secure; we work to mitigate risk and respond promptly to any incident.

8. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated more prominently when appropriate.

9. Contact

Questions about this policy or your data: email us or use our contact form.